Ignite is currently in private beta. If something is not working, or you have a question about your account, please reach out to us through the email below:
If you have problems with your account, please email help@igniteapp.co. Include the email address on your Ignite account so we can assist you fully.
If you have a bug to report, please follow the instructions sent during the beta onboarding.
If you have any other questions, please email help@igniteapp.co.
To see, correct or delete the personal data Ignite holds, go to Your Privacy Choices. From here, you'll be able to delete your account and any data yourself from your profile in the app. For security reasons, data deletion requests must be initiated from the Ignite App, but you can email any privacy questions here: privacy@igniteapp.co. Our Privacy Policy outlines our removal process and data retention policies.
If you or anyone else is in immediate danger, call 911. Telling Ignite about something is not a substitute for emergency services.
To report someone, open the menu in your conversation with them and choose 'Report this conversation', or 'Report this message'. You can also choose Report a Concern from your own profile. Safety reports are taken seriously, and we encourage you to submit any supporting documentation you have on a reported incident so that we can respond appropriately.
If part of the app or this site does not work for you, email help@igniteapp.co so we can consider additional supportive features. You can read more about our accessibility efforts in our Accessibility statement.
Terms of Service · Privacy Policy · Consumer Health Data Notice